My booking

What activities are included in my stay when I book a holiday?
When you book a holiday at our holiday park, all facilities and activities are included. A surcharge may apply for some facilities and activities. This will then be clearly stated when registering an activity or at the facility indicated.

My travel party changes, I will be travelling with more or fewer people than originally specified. Can and may I do this?
If your booked accommodation or camping pitch allows you to come with more people, it is possible to book an extra person. If you are staying with fewer people than specified, you can let reception know. You can report this by sending an e-mail to receptie@eilandvanmaurik.nl or calling 0344-691502.

I have lost my booking confirmation. What can I do?
If you can no longer find your booking confirmation, we will be happy to help you. You can request a new confirmation by sending an e-mail to receptie@eilandvanmaurik.nl or by calling 0344-691502. You can also find your reservation in the My Maurik environment or via the Eiland van Maurik app. We'll make sure you have all the information to hand again!

Someone is coming to stay, is that allowed?
How nice of you to have a guest! This is possible provided the number of persons for the accommodation or camping pitch is not exceeded. The cost for a guest on a camping pitch is €7.29 per person per night. For an accommodation you only pay the tourist tax. Your guest can use all park facilities, such as the swimming pool and the entertainment programme. You will receive all the necessary information when you register your guest.

Are bed linen, bath linen and kitchen linen included?
When booking accommodation, bed linen is included, except for the group accommodations (Havenvilla, Havenhuis and Rivierhuis). For these accommodations, bed linen is included but will be charged at an additional rate.

Bed linen consists of a duvet cover, pillowcase and fitted sheet for the mattress. Beds are not made for you as standard, but you can add this service as an extra option during your booking, via the app, by sending an email to receptie@eilandvanmaurik.nl, or by calling 0344-691502.

Bath towels and kitchen linen are not included as standard. If you wish to add these to your booking, you can indicate this during the booking process, via the app, or by contacting reception. The bath linen package consists of one large and one small towel, and the kitchen linen package consists of one towel and one tea towel.

Can I take out cancellation insurance with you?
Yes, you can take out cancellation insurance with us within 24 hours of making your booking. After this period, it is no longer possible to take out insurance with us. The conditions of the short-term cancellation insurance can be found here. Please note: the insurance is taken out with Recreatieverzekeringen. Should you need to cancel your booking, we will provide the necessary paperwork for you to submit to the insurer.

Can I cancel my booking?
We are sorry to hear that you have to cancel your booking. You can cancel your booking free of charge within 24 hours of making it. After this period we apply the RECRON conditions for cancellations. You can find the conditions here. We are ready to help you with the cancellation. 

Can I arrive afther the reception has closed?
Yes, it is possible to arrive after reception closing time, provided you have paid the full travel price. If there is an outstanding amount, we cannot receive you after regular opening hours. We wish you a pleasant arrival and stay at the park!